Do you sell printers, or just fix the ones I have?

We don't sell printers. We're happy to give you an honest recommendation for a home or small-office printer when yours is past it, but we don't take a cut from anyone — what we suggest is what we'd buy ourselves.

Can you set up scan-to-email at our office?

Yes — most days of the week. Bring the printer's admin password (it's usually on a sticker underneath) and the email account you want it to send from, and we'll have it scanning to inboxes in one visit.

My printer stopped working when we changed internet providers. Can you fix that?

Yes, and quickly. The new router has a different network name, so the printer needs re-pairing. Usually a ten-minute job at most.

Can you help with home printers and office printers?

Both. We work with the home printers most Hobart households have — Brother, HP, Canon, Epson — and small-office multifunction units. For very large business fleet printers we'll point you to a specialist if it's beyond the gear we know best.

It says my cartridge isn't genuine. Will refilled cartridges still work?

Sometimes, sometimes not — it depends on the printer and the chip on the cartridge. We'll tell you honestly which printers play nicely with refills and which ones will keep blocking them no matter what.

Printers and scanners
that just work.

We come to you — set up new printers, sort the ones that have stopped, or get scanning to email working properly at your office. On-site across Greater Hobart, usually the same day. Patient, no jargon, and we don't leave until it's actually sorted.

Book a visit (03) 6281 9296

Service area: Greater Hobart
Response time: Fast
Verified reviews: 4.9/5

A HeyTech technician helping a customer set up a printer at their home in Hobart.

● What we help with

Printer trouble? We’ve seen it before.

New printer setup

New printer still in the box, or one that's been on the bench for a fortnight? We unbox it, set up the cartridges, get it on your Wi-Fi and print a test page from every device in the house before we leave.

Won't print, paper jams, driver issues

The "it was working yesterday" visit. Spool errors, ghost paper jams, missing drivers after an update, the print queue that won't clear — sorted.

Wi-Fi & network printer connection

Printer offline, can't be found, or stopped working when you changed internet providers? We get it back on the network properly — not just "until next time you restart the router."

Printing from phones, tablets and laptops

One printer, four devices, two operating systems. AirPrint, Mopria, HP Smart, Canon Print and the Brother app — all set up so any device in the house actually prints first try.

Scanner setup & scan-to-email

Scan-to-email, scan-to-folder, double-sided scanning, document feeders. We'll set it up so a scanned PDF lands where you want it without a five-step ritual every time.

Multifunction (MFP) help

Print, scan, copy and fax all running on the one machine. We tame the menus, set up address books, sort the speed-dial, and label the trays so the office actually uses what you paid for.

Office printer & document workflows

Small office with a couple of staff sharing one printer? We'll set up secure printing, default trays, scan-to-folder for receipts, and connect it to your filing system the way you actually work.

Cartridge & maintenance troubleshooting

"Cartridge not recognised", false low-ink warnings, faded prints, lines on every page. We diagnose what's the cartridge, what's the printer, and tell you honestly when refilling will work and when it won't.

● What we hear most

Heard yourself say any of these?

“Printer keeps saying it's offline.”

Usually the network's lost it. We get it back on properly so it doesn't keep happening.

“Bought a new laptop and it can't see the old printer.”

Almost always a driver and discovery issue. Ten-minute fix.

“It's flashing low-ink and I just changed the cartridge.”

Could be the cartridge, the chip, or the printer being fussy. We'll tell you which.

“We need scan-to-email at the office and nobody can work it out.”

Common. Once it's set up properly it just works — we'll show your team how.

“The printer worked until we changed internet providers.”

New router, new network name. We'll re-pair it without resetting everything.

“Pages come out faded and there's a line down the middle.”

Usually a cleaning cycle and a head alignment, sometimes a roller. We'll do both and check.

Straight up

Honest pricing, no surprises.

A fixed hourly rate with no call-out fee within 25 km of the Hobart CBD. For those a little further out — up to 40 km — we still come to you, just with a small distance fee on top. The cost is agreed before we start, so there are no surprises when we leave.

Call-out 25 km: No fee
Call-out 25 km+: Per km
Rate: Fixed hourly
Cost agreed: Up front

● A visit, start to finish

Booked, set up, then shown.

Book a time that suits you.

Fill in the form or give us a call. Tell us what's going on and we'll sort a time — same day where we can, otherwise within a day or two.

We come, set it up.

Our technician turns up when we said we would. We get the printer on the network, test every device, and sort whatever brought us there.

Shown, so it stays working.

Before we leave we walk you through what we did. No jargon, no rushing — so you know what to check if anything shifts.

● Printer & scanner questions

Before you book us in.

Can't see yours? Give us a ring or send it through on the booking form and we'll get back to you — usually within a few hours during the day.

● Ready when you are

Book a visit. We'll sort it out.