01
Active virus & malware cleanup
The pop-ups are constant, the browser keeps redirecting, the computer's running hot for no reason. We work out what's running, remove it properly, and check what's been touched on the way out.
Virus or malware on your computer?
We'll clean it.
On-site malware, virus, spyware and ransomware cleanup across Greater Hobart. We work out what's there, remove it properly, and check the rest of the device before we leave.
- Service area
- Greater Hobart
- Response time
- Fast
- Verified reviews
- 4.9/5
● What we handle
Malware, ransomware or spyware — we’ll get it cleaned.
02
Ransomware & encrypted files
Files renamed with strange extensions, a note demanding payment, half the documents won't open? We assess what's been hit, what's recoverable from backups, and what isn't — and tell you straight.
03
Browser hijacks & adware
A search engine that's been swapped without your permission, sponsored results everywhere, redirects to sites you didn't ask for. The slow-burn infection that's annoying rather than dangerous — sorted in one visit.
04
Spyware, keyloggers & trackers
Suspicious that something's recording what you do, or your accounts keep getting accessed from places you don't recognise? We scan for the common keyloggers and trackers, and lock down whatever needs locking down.
05
Post-cleanup security check
After the immediate problem is gone, we check the rest of the system — startup items, scheduled tasks, browser extensions, suspicious accounts — so the same thing doesn't come back next week.
Honest take
What we don't do
For business ransomware events that hit a server or multiple machines, this isn't us — that's incident response work and you'll want a specialist firm engaged before anything is touched. For home and small-office single-machine cleanups, we're the right call.
● What we hear most
Sound like what’s happening?
“My computer has been infected and I don't know what to do.”
Disconnect it from the internet and ring us. Most home and small-office cleanups are a single-visit job.
“I've got pop-ups telling me to call a number for support.”
Don't ring the number. Don't give anyone access. Book us in — that's a known scam pattern and we'll clean it properly.
“Files have been renamed and I can't open them.”
That looks like ransomware. Don't pay anything. We'll assess whether your backups can restore what's hit.
“My antivirus says it cleaned something but the computer's still acting strange.”
Antivirus catches the obvious stuff but misses some leftovers. We do the manual check that finishes the job.
Straight up
Same hourly rate. No hidden cleanup fees.
Fixed hourly rate, no call-out fee within 25 km of Hobart CBD, distance fee out to 40 km, cost agreed up front.
● A visit, start to finish
Disconnect, clean, secure.
Disconnect, ring us.
Take the device offline — Wi-Fi off or ethernet unplugged. Don't touch anything else. Ring us and we'll come out.
We do the cleanup on-site.
We identify what's running, remove it properly, and check everything the infection touched on the way out.
Locked down and explained.
We secure what needs securing, show you what we found, and tell you honestly whether you need to do anything else.
● Virus removal questions
Virus removal questions, asked most weeks.
Can't see yours? Give us a ring and we'll get back to you — usually within a few hours during the day.
● Ready when you are